“ There is no customer care at all I’ve tried. Got one email, no help, then nothing… just completely ignored. ”
Attempting to get a refund or replacement from DVDBay is notoriously difficult. Customers report that support tickets go unanswered once a payment has been processed. How the DVDBay Business Model Works
DVDBay operates primarily as an archive-on-demand service for physical media. Unlike major retail chains or boutique distributors (like Criterion or Arrow Video), this site targets movie collectors looking for titles unavailable on mainstream streaming services or standard retail platforms. The Product Catalog dvdbay reviews
Several reviewers are "very satisfied" with the selection of niche and rare titles that are hard to find elsewhere.
One of the most polarizing aspects of DVDBay is shipping. Because the discs are made-to-order, delivery can take a significant amount of time. One reviewer described "delivery times are ridiculously slow," while a different user had a positive experience simply getting "Correct service and fast delivery." Generally, standard shipping appears to be slower than average e-commerce retailers, which is a common trade-off for MOD services. “ There is no customer care at all I’ve tried
Look for details on whether the disc is a "DVD-R" (burned on demand) or a "pressed" factory disc, as this affects longevity and compatibility. Verify Reviews:
If you're in the market for discounted DVDs, Blu-rays, or CDs, DVD Bay is definitely worth exploring. Be sure to inspect your purchases carefully upon arrival, and don't hesitate to reach out to their customer support team if you encounter any issues. Customers report that support tickets go unanswered once
There are documented complaints of long delays or non-delivery on sites like Trustpilot .