User Experience — Strengths
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This transformation is not just about upgrading technology but rethinking how it is applied across business processes. A central pillar of this strategy is the implementation of a , for which ZESCO has issued an Expression of Interest (EOI). The proposed CRM is expected to integrate various technologies and digitize internal processes to increase efficiency, enhance operational visibility, and deliver a superior customer experience. The system is designed to support core processes like customer applications, meter reading, revenue collection, and service management, ultimately creating a centralized and holistic view of customer interactions. https- ezesco.zesco.co.zm
Furthermore, ZESCO is also planning a fully integrated . The EAMS will create a centralized and consistent asset database, allowing for proper asset lifecycle management across generation, transmission, and distribution assets. These digital initiatives are part of a broader strategy to improve governance and performance in the utility sector.
You cannot buy tokens until you link your physical meter to your online profile. User Experience — Strengths This public link is
eZESCO (https://ezesco.zesco.co.zm) is the official digital portal for ZESCO Limited, allowing customers in Zambia to manage power connections, retrieve prepaid tokens, and report faults online. The platform enables digital submissions for new power applications and provides real-time access to load management schedules. For more details, visit ZESCO Limited . Share public link
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These are often the most convenient options for users without smartphones or stable internet.
ZESCO Limited has migrated its public operations to specialized digital portals under the domain, facilitating online fault reporting, power applications, and net metering for customers. The platform provides streamlined access to services like prepaid token purchasing via mobile money and digital applications for new connections. Access the official ZESCO digital platforms at ZESCO Limited . Share public link